/* destek.css — Yardım ve Canlı Destek (üye tarafı: /destek sayfası ve müşteri hizmetleri penceresi) */
.dsu{display:flex;flex-direction:column;gap:14px;min-width:0}
.dsu-govde{display:flex;flex-direction:column;gap:14px;min-height:0}
.dsu-kart{background:#fff;border:1px solid var(--border);border-radius:14px;padding:16px 18px}
.dsu-kart h3,.dsu-ust h3{font-size:15px;font-weight:800;margin:0 0 10px}
.dsu-hak{margin:0;padding-left:18px;font-size:13px;line-height:1.6}
.dsu-hak ul{padding-left:16px;margin:4px 0}
.dsu-durum{display:flex;gap:8px;align-items:flex-start;font-size:13px;margin:12px 0 0;color:var(--text)}
.dsu-durum.dar{margin:0;background:#f7f7f7;border-radius:10px;padding:10px 12px}
.dsu-durum i{width:9px;height:9px;border-radius:50%;background:#9e9e9e;flex:none;margin-top:5px}
.dsu-durum i.acik{background:#22a35a;box-shadow:0 0 0 3px rgba(34,163,90,.2)}
.dsu-durum small{color:var(--text-muted)}
.dsu-ust{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}
.dsu-ust h3{margin:0}
.dsu-alt{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);margin:4px 0 0}
.dsu-liste{display:flex;flex-direction:column;background:#fff;border:1px solid var(--border);border-radius:12px;overflow:hidden}
.dsu-oge{display:flex;flex-direction:column;gap:4px;padding:12px 14px;border-bottom:1px solid #f1f1f1;text-decoration:none;color:var(--text)}
.dsu-oge:last-child{border-bottom:0}
.dsu-oge:hover,.dsu-oge:focus-visible{background:var(--gray-50,#fafafa)}
.dsu-oge.yeni{background:var(--yellow-bg,#fff7d6)}
.dsu-oge-ust{display:flex;justify-content:space-between;gap:8px;font-size:13.5px}
.dsu-meta{font-size:12px;color:var(--text-muted);display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.dsu-bag{display:block;font-size:12px;color:var(--text-muted)}
.dsu-rozet{min-width:20px;height:20px;border-radius:99px;background:#e2412f;color:#fff;font-size:11px;font-weight:800;display:inline-flex;align-items:center;justify-content:center;padding:0 6px}
.dsu-et{font-size:10.5px;font-weight:800;text-transform:uppercase;letter-spacing:.03em;padding:3px 8px;border-radius:99px;background:var(--gray-150,#eee);color:#555;margin-left:6px}
.dsu-et.bekliyor{background:#fff3c4;color:var(--warn-text,#8a6d00)}.dsu-et.acik{background:#eef8f0;color:#1c6a35}.dsu-et.yanit_bekliyor{background:#e6f0ff;color:#1d4f9a}.dsu-et.kapali{background:#f0f0f0;color:#666}
.dsu-bos{font-size:13px;color:var(--text-muted);margin:0}
.dsu-gecmis summary{cursor:pointer;font-size:13px;font-weight:700;margin-bottom:8px}
.dsu-link{background:none;border:0;padding:0;color:var(--blue-text,#1d5fbf);font:inherit;font-size:13px;font-weight:700;cursor:pointer;text-decoration:underline}
.dsu-not{font-size:12px;color:var(--text-muted);margin:6px 0 0;line-height:1.5}
.dsu-bilgi{text-align:center;color:var(--text-muted);font-size:13px;line-height:1.6;padding:20px 10px}
.dsu-bilgi b{display:block;color:var(--text);font-size:15px;margin-bottom:6px}
.dsu-bilgi .btn-ph{display:inline-flex;margin-top:12px}
.dsu-hata{font-size:12.5px;color:var(--danger-text,#8a1c1c);background:var(--danger-bg,#fdecea);border-radius:8px;padding:8px 10px}
.dsu-hata[hidden],.dsu-baglanti[hidden],.dsu-ses-izin[hidden]{display:none}
.dsu-baglanti{font-size:12.5px;background:#fff3c4;color:#6b5400;border-radius:8px;padding:8px 10px}
.dsu-ses-izin{font-size:12.5px;background:#eef3ff;color:#1d3f7a;border-radius:8px;padding:8px 10px}
.dsu-uyari{font-size:13px;background:var(--yellow-bg,#fff7d6);border:1px solid #f0e0a0;border-radius:10px;padding:10px 12px;line-height:1.6}
.dsu-bag-kart{font-size:13px;background:#f7f7f7;border-radius:10px;padding:10px 12px;line-height:1.5}
.dsu-yeni{display:flex;flex-direction:column;gap:8px}
.dsu-yeni label,.dsu-ses label{font-size:12.5px;font-weight:700}
.dsu-yeni select,.dsu-yeni textarea,.dsu-ses select{width:100%;border:2px solid #e3e3e3;border-radius:10px;padding:10px 12px;font:inherit;font-size:14px;background:#fff}
.dsu-yeni textarea{resize:vertical;min-height:110px}
.dsu-yeni select:focus,.dsu-yeni textarea:focus,.dsu-yaz textarea:focus{outline:none;border-color:var(--blue-text,#1d5fbf);background:#fffdec}
.dsu-yeni .btn-ph{justify-content:center;height:44px}
.btn-ph.kucuk{height:auto;padding:6px 12px;font-size:12px}
.dsu-ses{display:flex;flex-direction:column;gap:10px}
.dsu-ses input[type=range]{width:100%;max-width:280px;display:block;margin-top:4px}
.dsu-onay{display:flex;gap:8px;align-items:center;font-weight:600!important}
.dsu-btnler{display:flex;gap:8px;flex-wrap:wrap}
.dsu-sohbet{display:flex;flex-direction:column;background:#fff;border:1px solid var(--border);border-radius:14px;overflow:hidden;min-height:0}
.dsu-sohbet-bas{display:flex;align-items:flex-start;gap:12px;padding:12px 14px;border-bottom:1px solid var(--border);flex-wrap:wrap}
.dsu-sohbet-bas [data-ds-ust]{flex:1;min-width:180px;font-size:14px}
.dsu-sohbet-bas small{display:block;color:var(--text-muted);font-size:12px;margin-top:2px}
.dsu-ai{font-size:12.5px;background:#eef3ff;color:#1d3f7a;padding:8px 14px;line-height:1.6}
.dsu-ai[hidden]{display:none}
.dsu-mesajlar{background:#f7f7f7;padding:14px;display:flex;flex-direction:column;gap:8px;overflow-y:auto;min-height:260px;max-height:min(60vh,560px);overscroll-behavior:contain}
.dsu-m{max-width:82%;display:flex;flex-direction:column;gap:3px}
.dsu-m .k{padding:9px 12px;border-radius:14px;font-size:13.5px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}
.dsu-m small{font-size:10.5px;color:var(--text-muted);padding:0 4px}
.dsu-m.uye{align-self:flex-end;align-items:flex-end}
.dsu-m.uye .k{background:var(--yellow);color:var(--dark);border-bottom-right-radius:4px}
.dsu-m.temsilci,.dsu-m.ai{align-self:flex-start}
.dsu-m.temsilci .k{background:#fff;border:1px solid var(--border);border-bottom-left-radius:4px}
.dsu-m.ai .k{background:#eef3ff;border:1px dashed #9db7e6;border-bottom-left-radius:4px}
.dsu-ai-et{color:#1d3f7a}
.dsu-m.sistem{align-self:center;max-width:94%;text-align:center}
.dsu-m.sistem .k{background:transparent;color:var(--text-muted);font-size:12px;padding:4px 8px}
.dsu-m.bekliyor .k{opacity:.65}
.dsu-basarisiz{color:#b3261e;font-weight:700}
.dsu-hizmet{font-size:12px;color:var(--text-muted);margin:0;padding:6px 14px;border-top:1px solid #f1f1f1}
.dsu-kapali{padding:12px 14px;font-size:13px;border-top:1px solid var(--border)}
.dsu-kapali[hidden]{display:none}
.dsu-kapali p{margin:0 0 8px}
.dsu-puan{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin-top:10px;font-size:12.5px}
.dsu-puan button{width:34px;height:34px;border-radius:8px;border:1px solid var(--border);background:#fff;font-weight:800;cursor:pointer}
.dsu-puan button:hover,.dsu-puan button:focus-visible{background:var(--yellow)}
.dsu-yaz{display:flex;gap:8px;align-items:flex-end;padding:10px 12px;border-top:1px solid var(--border);background:#fff}
.dsu-yaz[hidden]{display:none}
.dsu-yaz textarea{flex:1;border:2px solid #e3e3e3;border-radius:12px;padding:10px 12px;font:inherit;font-size:14px;resize:none;max-height:140px;min-height:44px;line-height:1.4}
.dsu-yaz .btn-ph{height:44px;flex:none}
.dsu-alt-link{font-size:12.5px;margin:0;text-align:center}
.dsu-sohbet .dsu-not{padding:0 14px 10px}
@media (max-width:560px){
  .dsu-m{max-width:92%}
  .dsu-mesajlar{max-height:none;min-height:50vh}
  .dsu-kart{padding:14px}
}
/* pencere (müşteri hizmetleri) içinde */
.ds-pencere .dsu{padding:12px;overflow-y:auto;flex:1;min-height:0;background:#f7f7f7}
.ds-pencere .dsu-sohbet{border-radius:12px;height:100%}
.ds-pencere .dsu-mesajlar{max-height:none;flex:1;min-height:200px}
.ds-pencere .dsu-sohbet{display:flex;flex-direction:column}

/* Şikâyet / hukuki başvuru paneli (görüşme başında; assets/js/destek-uye.js basvuruPanel) */
.dsu-basvuru{border:1px solid var(--border);border-radius:12px;padding:12px;margin:0 0 10px;background:#fcfcfc;font-size:13px}
.dsu-basvuru .ust{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:6px}
.dsu-basvuru .ust b{font-size:14px}
.dsu-basvuru .sonuc{background:#eef8f0;border-radius:10px;padding:8px 10px;margin:8px 0;white-space:pre-wrap}
.dsu-basvuru details{margin-top:6px}
.dsu-basvuru .dugmeler{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}
.dsu-basvuru form{margin-top:8px;display:flex;flex-direction:column;gap:6px}
.dsu-basvuru textarea{width:100%;box-sizing:border-box;border:2px solid var(--border);border-radius:9px;padding:8px 10px;font:inherit}
.dsu-basvuru .ust small{color:var(--text-muted)}
.dsu-basvuru input[type=text],.dsu-basvuru input[type=file]{width:100%;box-sizing:border-box;border:1px solid var(--border);border-radius:8px;padding:7px 9px;font:inherit;font-size:13px}
.dsu-basvuru-ekler{list-style:none;padding:0;margin:6px 0 0;font-size:12.5px}
.dsu-basvuru-ekler li{padding:3px 0}
.dsu-basvuru-ekler a{color:var(--blue-text);font-weight:600}